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1(844) 977-0050 ext 2
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Expert Case Management for Comprehensive and Coordinated In-Home Care

Case management care focuses on providing a seamless connection between patients, their families, and healthcare professionals, such as doctors, nurses, social workers, and others. Our case managers at Arcadia Home Care serve as an essential link in the care process, developing a personalized treatment plan to help each patient reach their rehabilitation goals and improve their quality of life. Our Caregiver's Angel™ program assists with the challenges that arise with coordinating and caring for an aging parent, ensuring that their needs are met in a holistic manner.

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1(844) 977-0050 ext 2

Our Approach to Case Management

Arcadia Home Care is committed to providing exceptional case management services that cater to the unique needs and preferences of each individual and their families. Our approach to case management is based on a foundation of personalized care, seamless communication, and effective coordination with healthcare professionals.

Our case management process starts with an initial assessment to understand the patient's needs and medical history, followed by the development of a personalized Case Management Home Care Plan. Our case managers collaborate with healthcare professionals to ensure a cohesive approach to care, coordinating appointments and managing medication schedules. They also provide ongoing monitoring, support, and clear communication between all parties involved.

By choosing Arcadia Home Care for your loved one's case management needs, you can trust that they will receive exceptional, personalized care from our dedicated team. Our commitment to continuous improvement ensures high standards of care, allowing families to focus on quality time together and have peace of mind knowing their loved ones are in capable and compassionate hands.


Specialized Care Plans 

Long Term Experienced Caregivers

Communication at Every Step

Our case management process is tailored to each individual's unique needs, ensuring personalized care and attention.

Our services include, but are not limited to:

Comprehensive care assessment

Evaluating each patient's unique needs and preferences to develop a tailored care plan.

Care coordination

Collaborating with healthcare professionals and family members to ensure a cohesive approach to care.

Appointment scheduling

Managing medical appointments, therapy sessions, and other essential engagements.

Medication management

Overseeing medication schedules and ensuring timely refills.

Emotional support

Providing guidance and reassurance to families throughout the care process.

Ongoing monitoring

Regularly reviewing and adjusting care plans to reflect the changing needs of the patient.

I had employed another home care agency prior to Arcadia, which only resulted in more stress being added to my life. Schedules and caregivers were constantly changed, providing no stability for an already difficult situation. Arcadia Home Care assessed our situation and provided two wonderful, caring, loving, and completely trustworthy women to shoulder the responsibility of caring for my parents. Arcadia Home Care is family – they are there whenever you need them – all hours of the day and night, any day of the week. They become an extension of yourself and you will feel that they love your loved ones as much as you do.

Andrea H

Arcadia Client

The compassion, care, support, and energy that Arcadia has all put into your time with the client is truly over and above anything I could have imagined. He was so blessed to have such a wonderful group of caregivers and that you were able to be there for him through this extremely difficult time.

Lisa M

Occupational Therapist and Clinical Manager

Arcadia Home Care has been exceptional in their customer service and care. Right from the beginning of the engagement, we felt that our mother was going to be taken care of and her unique requirements were going to be met. Not only have Dyan and Rohit been great to deal with, but also each and every caregiver they have selected has been fantastic. Each caregiver is experienced and knows how to deal with patients with Dementia. We would highly recommend Arcadia Home Care to anyone we know. Thank you Arcadia Home Care Team!

Naveed A.

Arcadia Client

Arcadia Home Care was good with Dad and with me. I would like you to know what that meant to both of us. I will be sure to let people know what Arcadia did for me and my father.

Susan G

Arcadia Client

The client spoke very highly of Chris. While I did not meet Chris, she was described as friendly, helpful, and willing to go above and beyond. My client greatly appreciated Chris meeting with her Physiotherapist to learn the exercises so she could support her with them during her sessions.

Alison P.

Occupational Therapist

Arcadia set up a care plan for my mother with carefully chosen caregivers who provide a watchful eye, help her around the house, keep her active and occupied. My husband and I recently went on our first vacation in three years because I was confident that my mother was in good hands.

P.N.

Arcadia Client

As one temporarily disabled and bed-ridden by a fall causing head injury and concussion that shook up my entire system, the care, comfort and care I received from Arcadia Home Care and their intervention with the various care agencies on my behalf are truly unforgettable. I will always be grateful. During that same period, I also developed acute hernia discomfort. Once again Arcadia worked on my behalf interceding in arranging the necessary surgery on my behalf, saving time and unnecessary distress. Let me add: the staff they supply for personnel comfort and assistance are in a class by themselves. Special mention to Rohit himself and his ever willing and helpful right-hand Margaret. I cannot recommend them too highly. Whatever the problem. Arcadia is always there. Above and beyond the call.

Bishop A

Arcadia Client

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Faq.

Do you have personal support workers who speak other languages?

Yes, we have a diverse group of trained PSWs and Nurses who speak various languages such as Tagalog, Hindi, Farsi, Portuguese, Italian, and Mandarin, etc.

What areas do you provide services?

We offer services in Toronto, GTA, Brampton, Mississauga, Pickering, Markham, Vaughan, Ajax, Oshawa, Niagara, Orillia, Barrie and Thunder Bay.

How much is this going to cost me?

Our cost is dependent on the complexity of care, the type of service, and the care plan as well as any applicable insurance coverage.  An individual with more complex health care needs or an individual who cannot direct their own care will require a staff member with more knowledge and experience, and therefore the cost will be higher.

Do you work with Nurses, Health Care Aids or nursing assistants?

In Ontario, the former designations of health care aid, homemaker, attendant, etc., were all replaced by the category of worker known as a Personal Support Worker (PSW). PSW receives an average of six months of training – three to four months in the classroom and two months of internship or practical experience. Some receive additional training in Rehabilitation and Restorative Care and care of the person with Alzheimer's Disease. A Registered Nurse will do an initial assessment to identify risk factors, develop a Care Plan, and provide ongoing supervision for the PSW'S. Other health care professionals are employed (or requested through the local Community Care Access Centre (CCAC)) as required to meet individual needs. This may include a Physiotherapist, Occupational Therapist, Foot Care Registered Nurse, or Registered Practical Nurse.

At Arcadia Home Care, we carefully assess the needs of each individual and match them with a qualified PSW, who can best meet their needs in terms of personality, language, and culture. Sometimes we will employ a student who is upgrading or retraining as a PSW but who has valuable previous experience with certification from another province or the United States. These employees include nurses, physicians, and nursing aides who have been foreign-trained.