How Care Starts — Step 6

Referring a Patient or Client to Arcadia

For healthcare professionals and discharge planners across the GTA. Families are also welcome to refer directly — call us or submit the form below.

Urgent referral?

For time-sensitive discharges or complex cases, calling directly is the fastest route.

Who can refer

We Accept Referrals From

• 🏥Hospital Discharge Planners
• 🧑‍⚕️Social Workers
• 🦽Occupational Therapists
• 🩺Physicians & Specialists
• 📋Case Managers
• 🏛️Ontario Health atHome Coordinators
• 👨‍👩‍👧Family Members

What you need

Information Needed to Refer

• 👤

  Client name and contact

  Full name, phone number, and address of the person requiring care.

• 📍

  Location

  Home address or discharge destination — we confirm service availability immediately.

• 🧠

  Primary diagnosis or condition

  The main reason care is needed — dementia, ABI, post-surgical recovery, palliative, etc.

• 📅

  Anticipated start date

  When care is needed to begin — even a rough timeline helps us plan caregiver availability.

• 📞

  Your contact information

  Name, role, phone, and email so we can follow up with you directly.

After you refer

What Happens After Referral

• 01

  We review your referral

  A member of our clinical or care management team reviews the information within one business day — sooner for urgent cases.

• 02

  We follow up with you

  We contact the referring professional directly to clarify any questions, confirm what we can provide, and discuss next steps.

• 03

  Assessment and matching

  Where appropriate, we conduct a home assessment and select a caregiver matched to the client's specific clinical and personal requirements.

• 04

  Ongoing communication

  We keep the referring team informed throughout — progress notes, changes in presentation, and any concerns on a schedule that works for you.