To assess client home care needs, initiate visits, and the development of an appropriate plan of care that identifies care objectives and anticipated outcomes as applicable;

To conduct follow-up visits/calls with clients to ensure the service provided meets the client’s needs and adheres to Arcadia Home Care quality standards;

To participate in the implementation of administrative policies and procedures relating to safe and effective client care;

To assist in a recruit, train, developing, supervising & performance managing staff

To plan and organize orientations and in-service education programs;

To promote Arcadia Home Care through visiting referral sources, community involvement, committee participation, and events;

To act as a clinical resource for staff;

To lead/attend regular staff meetings and foster teamwork;

To address work-related issues and keep staff updated on new information affecting client home care;

To respond on time to complaints, compliments, and any discrepancies, and ensure effective resolution as required;

To collaborate with multidisciplinary team members as appropriate: physicians, community agencies, home support providers, etc.;

To maintain an effective working relationship with the directors, managers, and coordinators, and relay relevant facts regarding clients and client home care staff;

To evaluate care delivery to ensure the service provided meets the client’s needs, service purchaser’s contractual requirements, and the company’s quality standards;

To consult and participate in Client Care Conferences as needed to ensure high-quality care;

To maintain current certification for Basic Cardiac Life Support & current registration in good standing with the provincial regulatory body;

To establish staffing patterns/volumes that promote safe, quality client care;

To ensure that professional, high-quality standards are maintained by all staff providing care;

To promote staff development and provide an opportunity for continuing education;

To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Arcadia Home Care’s Code of Conduct; and 

To complete all other tasks as assigned.